Print Center Frequently Asked Questions

Check out the list of frequently asked questions below. If you are unable to find the topic you are looking for, the Print Center staff will be happy to answer your questions directly at printctr@dickinson.edu or 717-245-1427. 

Where is the Print Center? 
The Print Center is located at 5 North Orange Street in the Dickinson Facilities Management warehouse, which also houses the Central Pennsylvania Youth Ballet and Project S.H.A.R.E. Please be aware that there is no admittance to the Print Center offices. All campus visitors must wear a mask.

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What type of payment does the Print Center accept? 
Currently the Print Center is accepting credit card (over the phone) and check payments only; payment is due at time of pickup. No cash will be accepted. If paying by check, your check should be left in the designated payment box outside the Print Center building. Once a pick up time and payment have been arranged, orders will be placed outside the building for a contact-less pick up. Please be aware that there will be no admittance to the Print Center offices. 

Do I have to pay ahead? 
No, payment is due at the time of pickup. 

How will I know when my order is ready? 
When your order is complete you will be contacted via phone or email with instructions about contact-less pickup and asked to call 717-245-1427 or email printctr@dickinson.edu to make payment arrangements and schedule a pick up time. Currently the Print Center is accepting credit card (over the phone) and check payments only; payment is due at time of pickup. No cash will be accepted. Once a pick up time and payment have been arranged, orders will be placed outside the building for a contact-less pick up. Please be aware that there will be no admittance to the Print Center offices. All campus visitors must wear a mask. 

“It is a pleasure to work with the staff at Dickinson Print Center. Every project is prepared with care and consideration to my requests. Even the details are 'Just Right' in the finished projects. The team at Dickinson Print Center is courteous, patient, efficient and prompt at responding throughout the project process; and the end result is always reflective of their great efforts to "Wow" with the end result. Even when the printing project is complete Dickinson makes every effort to get my materials to me quickly and on schedule. Thank you to everyone at Dickinson Print Center. Great job!” —Melanie Varner, St. Andrew's Episcopal Church 

 

What if my file is too large to email to the Print Center (printctr@dickinson.edu)? 
If your file is too large to email, you can use a file hosting service like?Dropbox,?Hightail?or WeTransfer to submit files. 

Which file types does the Print Center support? 
PDF PREFERRED. However, the Print Center can usually accept the following file types for printing: 

  • Adobe Acrobat (.pdf) 
  • Adobe Creative Suite: Illustrator and InDesign (.ai, .indd) 
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) 
  • Post Script (.ps) 
  • Rich Text File (.rtf) 
  • Text File (.txt) 
  • Images (.jpeg, .tiff, .psd) 

What page sizes does the Print Center support? 
The Print Center is able to print any standard or custom page size up to 14” x 26”. Large format options are available up to 44” x 90”. 

We offer printing of materials ranging in size from business cards, tickets, postcards, rackcards, flat or folded cards, brochures, booklets (saddle stitched, coil bound or velobind) and posters of various dimensions. View the page size chart.

What happens if I send an unsupported file type or page size? 
The Print Center will contact you about how to process your order and may request your file be resent in a different format.? 

Do I have other options for uploading unsupported file types? 
Before sending your files, you may convert your files to PDF. 

Can I upload multiple files? 
The Print Center will accept multiple files for one order, but requests that you accurately label each file to expedite your order.? 

Can I set up different print options for each file I send? 
Multiple jobs within one order can have different printing and binding options; however, it is requested you send a separate request form for each item. 

What if I don’t see the feature I desire? 
When completing your print request form you may add additional information within the Special Instructions section. You can also call the Print Center to inquire about what options are available for your order. ? 

Will you print copyrighted files? 
The Print Center does not print copyrighted files unless you provide a release form from the copyright holder. 

“Dickinson Print Center has provided our organization with friendly service and competitive prices for several years. You can always reach a helpful employee and jobs are completed in a timely and very affordable manner. I would highly recommend their outstanding service and quality print work to any business or individual looking for a great print center. Our organization is grateful for the work they have and continue to do for us. Thanks, Dickinson Print Center!” —Thomas Kohitiak, Office Manager, YWCA Carlisle 

What is a bleed? 
A bleed is the printing term for ‘to the edge’ printing. ?Most printers and copiers cannot print to the edge of the paper, so the white border is trimmed after printing to achieve the bleed. ?When sending a job that you want to include a bleed, make sure that the text at least a half inch from the edge to avoid having it cut off during trimming. 

How do I know my order will print correctly? 
You may request a digital or printed proof from the Print Center when you submit your order. Note: digital proofs apply to designs setup by the Print Center. 

How do I know how much my order will cost? 
When you submit your order and files to the Print Center you may request a quote before proceeding. Please note all specifications are required to calculate an accurate quote. 

Can I use the Print Center for my tax-exempt order? 
Yes, to process a tax-exempt order, you must indicate your tax-exempt status on your order form. Proof of tax-exempt status may be requested. 

How long will the Print Center save my orders? 
If you provide a print-ready file the Print Center will not save your order for more than two weeks. You will need to resubmit the order. If the file is designed by the Print Center, the file will be retained indefinitely. 

What turnaround time can I expect for my order? 
Most print orders can generally be completed in 3-4 business days depending upon size and the volume of work at the time your order is placed. Please specify the due date requested and we will make every effort to meet your deadline. 

Note: Dickinson College customers receive first priority; August and early September orders usually incur longer turnaround times.  

What is the Print Center's policy on copyrighted materials? 
Faculty members requesting reproduction of copyrighted materials by the Print Center must complete a form which states: 

All necessary copyright permissions have been obtained and any related fees paid, or that the reproduction of this copyrighted material is within the fair use doctrines and/or satisfies all the requirements of the copyright law of the United States. They must assume full responsibility for the reproduction of this material by the Dickinson College Print Center and indemnify it and its personnel from any claim, liability, expenses, damages, or costs that may be incurred in connection with a charge of copyright infringement arising from the reproduction of the copyrighted materials.?Download Copyright Form